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1.4 Based on 39 reviews
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    • Liberty not being honest with me 8
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Everything is okay until you have a claim, both Libery Mutual and Safeco know the program and are pros at making sure they will *** you at payout time, very tired of their claims and no or poor Customer Care, they actually use those words, Customer Care, really, seriously?

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I received a good quote three years ago for auto and home insurance from Liberty Mutual. I asked the agent if they give low rates initially and then raise rates after the first year. His answer was no they don't do that. I hired them to be my insurance company. After one year they increased my rates on five policies about 30 percent. When I called the company they weren't able to give me a satisfactory response as to why my rates went through... Read more

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My wife had her anniversary and wedding band stolen from our room at a marriots hotel. The management assured us that the insurance comlany would take care of us and maybe replace the rings. Well that didnt happen because of liberty mutual and their bad ethics. Our claim was denied by them because we didnt see the employee physically take the rings. We thats a bunch of *** because they were in a locked room that the employee had access to. Beth... Read more

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Liberty Mutual insurenc should be investigated by the federal government. They harassment is overwhelming. This company does everything they can to stop your benefits. Once you get thru the disability process with the government, they still continue to pressure you for more medical documentation. It never stops with them. It is a fight from day one. Companies like this is why our government is financially hurting. You get awarded form... Read more

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Same thing happened to me and my family. *** services. They kept telling that they were coming in 15-20 minutes every half an hour we called them. BIG LIARS!!!! If you don't have anybody please tell us so we can find our own way. Need to cancel the insurance with them. Standing the whole day in the sun waiting for them, and nobody showed up. WOW!!!Great service..F***. Going to find some other insurance...BUT DEFINATELY NOT THIS *** ONE. I will... Read more

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I thought Liberty Mutual was one of the top auto insurance companies out there. I was so wrong. I was hit by one of their insured. A month after filing a claim, and numerous avoided calls to the adjuster, and her direct manager, and a rude claims rep that hung up on my Statefarm agent, and two messages to the corporate office, I was advised that no action had been taken on the claim since it was filed. LM is now telling me that my claim may be... Read more

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Do not ever get auto insurance with liberty mutual. They have overcharged me over 500.00 in the last year and refuse to refund it back to me.

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Liberty Mutual refused to pay hail claim on a brand new car we purchased. I missed the change over date from the old car to the new one but Liberty kept taking auto draft payments from my bank account. I do own the missed the date, but their refusal to honor a claim when taking my money reflects the big business in America rip-off rampant in large corporations. I had four cars insured with them, I dropped them all and went back to GEICO. Join me... Read more

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Rear ended my Liberty Mutual Ins customer. State police witnessed accident and confirmed my claim. I believe because other party is a Liberty Mutual customer, as is I, they are unwilling to use original replacement parts even though my car is only 1 year old and less than 10K miles. They are also refusing to pay for my rental while the car was being repaired. I had to constantly fight with this company even though MA laws state otherwise. ... Read more

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