filters
state:
Show
city:
Show
product:
Show
Liberty Mutual Insurance - After market parts on a Brand New Car
One of their insured backed into my new car Their incompetant and cocky adjuster proceeded to tell me they will not put OEM parts unless I pay the difference What the heck kind of business practice is this??? I contacted three body shops and my own personal insurance...
Read more
1.0
#1125556
Reply to reviews
We've had two accidents, where the other motorist has this insurance. Both times we had to get an attorney or sue this company to get them to pay. They would not call us back and denied an accident where my daughter was rear ended, in front of a policeman,. and the cop...
Read more
#1122687
Reply to reviews
Their insured rearended my cross trek after two days I picked up a car at the rental. They were limited and put me in suv like my brand new trek after six weeks my car was finally finished 2200.00.after numerous emails and calls to adjuster they switched adjuster on me...
Read more
I didn't like
  • At all
#1122112
Reply to reviews

Short Review on April 19, 2017

Liberty Mutual Insurance
#1036644
1.7
Details
Due to privacy I wont name names but I have had supervisors tell me to lie to policy holders get better sales. HR refuses to follow the Federal and state laws. And thier actions are shady.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on April 19, 2017

Liberty Mutual Insurance
#1036641
In the time I have been there LMI has purposely lied to employees. The policy holders arent given correct information so policies are messed up. There is cheaper ins elsewhere
Comment
Show

Liberty Mutual Insurance Auto Claim Review

Liberty Mutual Insurance
#1013494
Disgusted. They paid a claim in error and then cancelled my insurance. Nobody would help me. I have a car I can't drive and my dad is sick. Spent 2 days, 14 hours and talked to 12 people. No resolution.
Comment
Show

Liberty Mutual Insurance Auto Claim Review

Liberty Mutual Insurance
#958833
2.8
Details
I have no complaint about their coverage but their Customer service department needs an overhaul with a quickness!!!! They will be the reason liberty mutual goes under! They are ignorant, misinform customers, rude, lie and just plain don't care! Lucky I can't reach thru the phone and choke them out! Why don't the top dogs do something about it?? Because they don't give a F**k
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
A impared driver ran into my parked car and left the area without reporting the accident or waiting for the investigating officer. Liberty Mutual has used every excuse in the book to keep from paying for the repairs. They delay, under estimate, switch agents, etc. This...
Read more
#1117952
Reply to reviews
Last year we switched to Liberty Mutual and received a great rate on two cars and our condo insurance. However the condo insurance was raised at its renewal in July so we were able to switch to another company and still get a multi policy discount. However they decided...
Read more
2.6
#1104303
Reply to reviews
THEIR INSURED REAR-ENDED ON THE HIGHWAY, CAUSING MY CAR EXTENSIVE DAMAGE THAT IT HAD TO BE TOTALED. THEIR INSURED'S FLIPPED OVER ON THE HIGHWAY AS A RESULT OF THE IMPACT. I HAD TO TREAT FOR 4 MONTHS, USE UP ALL OF MY SICK TIME AND VACATION TIME, INCURRED OUT OF POCKET...
Read more
Anonymous
PISSED OFF

I AGREE. THEY ARE A TERRIBLE COMPANY. BAD FAITH COMPANY. THEY REFUSE TO SETTLE CLAIMS. WASTE TIME AND DONT CARE THAT THEIR INSURED'S HAVE INCONVENIENCED MY LIFE AND CAUSE ME T...

1.0
#1101639
Reply to reviews
LM agents do not explain coverage, when they asked me if I wanted uninsured coverage I said yes, I wanted to be insured by for damage by uninsured motorists. LM don't tell people you can't insure a car for less and a car for more, they both have to have the same...
Read more
1.0
I didn't like
  • Lies and deception
  • Worst insurance company i have ever dealt with
  • Liberty not being honest with me
#1094636
Reply to reviews
I just purchased Liberty mutual insurance. I was told after 90 days I would receive a safe driver discount of 10 - 25 % discount. I wasn't that you have to install. A device in the vehicle to get the discount. My vehicle was cheaper wither the company I was with after...
Read more
1.4
I didn't like
  • Liberty not being honest with me
#1094557
Reply to reviews
Liberty Mutual Insurance - 2 weeks since the accident , still no rent car!
My 20 year old son and 3 of his friends took my car to go from Ft Worth to Galveston. Before they could even get there, a lady hit them and forced them up the center wall of I45 in Houston. She acknowledged that it was her fault. The police agreed. She has Liberty...
Read more
Anonymous
Anonymous

You should be getting your rental car through your own insurance. Then your insurance company will subrogate with Liberty Mutual for the money after the fact and close the cl...

#1087961
Reply to reviews

Contact Liberty Mutual Insurance

Mailing Address:
Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116
Phone:
(888) 398-8924
More
From day one I have had nothing but a bad experience with Liberty Mutual when I first contacted them at the end of March it took at least two and a half months before I even got my disability claim process and that was because I had to do all of the legwork for my case...
Read more
1.0
#1086726
Reply to reviews