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THEIR INSURED REAR-ENDED ON THE HIGHWAY, CAUSING MY CAR EXTENSIVE DAMAGE THAT IT HAD TO BE TOTALED. THEIR INSURED'S FLIPPED OVER ON THE HIGHWAY AS A RESULT OF THE IMPACT. I HAD TO TREAT FOR 4 MONTHS, USE UP ALL OF MY SICK TIME AND VACATION TIME, INCURRED OUT OF POCKET...
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Anonymous
PISSED OFF

I AGREE. THEY ARE A TERRIBLE COMPANY. BAD FAITH COMPANY. THEY REFUSE TO SETTLE CLAIMS. WASTE TIME AND DONT CARE THAT THEIR INSURED'S HAVE INCONVENIENCED MY LIFE AND CAUSE ME T...

1.0
#1101639
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LM agents do not explain coverage, when they asked me if I wanted uninsured coverage I said yes, I wanted to be insured by for damage by uninsured motorists. LM don't tell people you can't insure a car for less and a car for more, they both have to have the same...
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1.0
I didn't like
  • You screwed me
  • Liberty not being honest with me
  • Lies and deception
#1094636
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I just purchased Liberty mutual insurance. I was told after 90 days I would receive a safe driver discount of 10 - 25 % discount. I wasn't that you have to install. A device in the vehicle to get the discount. My vehicle was cheaper wither the company I was with after...
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1.4
I didn't like
  • Liberty not being honest with me
#1094557
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Short Review on April 19, 2017

Liberty Mutual Insurance
#1036644
1.7
Details
Due to privacy I wont name names but I have had supervisors tell me to lie to policy holders get better sales. HR refuses to follow the Federal and state laws. And thier actions are shady.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on April 19, 2017

Liberty Mutual Insurance
#1036641
In the time I have been there LMI has purposely lied to employees. The policy holders arent given correct information so policies are messed up. There is cheaper ins elsewhere
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Short Review on February 25, 2017

Liberty Mutual Insurance
#1013494
Disgusted. They paid a claim in error and then cancelled my insurance. Nobody would help me. I have a car I can't drive and my dad is sick. Spent 2 days, 14 hours and talked to 12 people. No resolution.
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Liberty Mutual Insurance Auto Claim Review

Liberty Mutual Insurance
#958833
2.8
Details
I have no complaint about their coverage but their Customer service department needs an overhaul with a quickness!!!! They will be the reason liberty mutual goes under! They are ignorant, misinform customers, rude, lie and just plain don't care! Lucky I can't reach thru the phone and choke them out! Why don't the top dogs do something about it?? Because they don't give a F**k
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Liberty Mutual Insurance - 2 weeks since the accident , still no rent car!
My 20 year old son and 3 of his friends took my car to go from Ft Worth to Galveston. Before they could even get there, a lady hit them and forced them up the center wall of I45 in Houston. She acknowledged that it was her fault. The police agreed. She has Liberty...
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Anonymous
Anonymous

You should be getting your rental car through your own insurance. Then your insurance company will subrogate with Liberty Mutual for the money after the fact and close the cl...

#1087961
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From day one I have had nothing but a bad experience with Liberty Mutual when I first contacted them at the end of March it took at least two and a half months before I even got my disability claim process and that was because I had to do all of the legwork for my case...
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1.0
#1086726
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Liberty Mutual Insurance - Bad Faith Company
Liberty Mutual Insurance - Bad Faith Company
Liberty Mutual Insurance - Bad Faith Company
Liberty Mutual Insurance - Bad Faith Company
My husband is a Dentist in Bernville, PA. On June 23rd of last year we arrived at our place of business to find out that it had been destroyed by a flood. The flood was a result of a leaky toilet that the landlord had been advised of during the week end but chose to...
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I didn't like
  • Worst insurance company i have ever dealt with
#1085928
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As a 10-year member of Liberty Mutual, I had all the coverage I needed for a much higher price than other companies. I had insurance to cover personal loss from "uninsured drivers". My car was totaled and I was injured by a person who did not have enough insurance....
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#1085635
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THIS IS BEING DOCUMENTED IN CAPITAL LETTERS IN ORDER TO MAKE IT CLEAR AND PRECISE. PLEASE EXCUSE ANY TYPO's... Look at All of the reviews that are biased, They sell insurance on the same page with the very reviews, scammm.... ------- ISN'T IT PECULIAR HOW OF ALL THE...
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1.0
#1085572
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My truck was involved in a rear end collision. Other guys fault. He has liberty mutual insurance. They SUCK!!! I have been going back and forth for 2 weeks now, without a satisfactory settlement. They are low balling me, only offering me half what my truck is worth....
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I didn't like
  • Customer service
#1082740
Reply to reviews
Worst experience in 35 years of insurance and a paying member for seven years with LM never a claim when I added a second home to my policy they sent an inspector out the inspection report was clean with the exception of the mention of debris in driveway which was...
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#1080657
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