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1.4 Based on 40 reviews
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Please don't ever buy this insurance, having a very very bad customer experience. My car had a collision by a liberty mutual policy holder as that driver was not looking at the road and in fact looking down.In spite of we honking the liberty mutual driver collided head on with my car as he ended driving on the left side of the road instead of staying on the right side. Since its liberty mutuals fault (the liberty mutual policy holder accepted... Read more

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My daughter (Lattishaw Richardson) bought a car in Pensacola florida and SHE called liberty mutual to get insurance for the purchased car. they agreed gave her a rate and listed me as a driver. (at this time I possessed my own Alabama Liberty mutual policy) However, liberty mutual did not put me down as a driver, instead they put me as a principle owner of this newly purchased 2004 Buick Lasabre. with a newly created Florida policy. And although... Read more

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Horrible experience. I dont even know where to start. Im fed up with the rude claims representative. Shes unprofessional and im paying for her mistake. I took her 3 days to approve a supplemental claim but then told me I needed to return my rental car. I explained to her.. I have no car, my car is being repaired and wont be done for another 3 day BC it took her 3 days to approve the supplemental claim,she laughed in my face and stated...Oh well... Read more

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Everything is okay until you have a claim, both Libery Mutual and Safeco know the program and are pros at making sure they will *** you at payout time, very tired of their claims and no or poor Customer Care, they actually use those words, Customer Care, really, seriously?

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I received a good quote three years ago for auto and home insurance from Liberty Mutual. I asked the agent if they give low rates initially and then raise rates after the first year. His answer was no they don't do that. I hired them to be my insurance company. After one year they increased my rates on five policies about 30 percent. When I called the company they weren't able to give me a satisfactory response as to why my rates went through... Read more

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My wife had her anniversary and wedding band stolen from our room at a marriots hotel. The management assured us that the insurance comlany would take care of us and maybe replace the rings. Well that didnt happen because of liberty mutual and their bad ethics. Our claim was denied by them because we didnt see the employee physically take the rings. We thats a bunch of *** because they were in a locked room that the employee had access to. Beth... Read more

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Liberty Mutual insurenc should be investigated by the federal government. They harassment is overwhelming. This company does everything they can to stop your benefits. Once you get thru the disability process with the government, they still continue to pressure you for more medical documentation. It never stops with them. It is a fight from day one. Companies like this is why our government is financially hurting. You get awarded form... Read more

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Same thing happened to me and my family. *** services. They kept telling that they were coming in 15-20 minutes every half an hour we called them. BIG LIARS!!!! If you don't have anybody please tell us so we can find our own way. Need to cancel the insurance with them. Standing the whole day in the sun waiting for them, and nobody showed up. WOW!!!Great service..F***. Going to find some other insurance...BUT DEFINATELY NOT THIS *** ONE. I will... Read more

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I thought Liberty Mutual was one of the top auto insurance companies out there. I was so wrong. I was hit by one of their insured. A month after filing a claim, and numerous avoided calls to the adjuster, and her direct manager, and a rude claims rep that hung up on my Statefarm agent, and two messages to the corporate office, I was advised that no action had been taken on the claim since it was filed. LM is now telling me that my claim may be... Read more

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