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I have been with Liberty Mutual since 2001, Policy #AO2-258-486157-40. I also have homeowners and life insurance with them. I added an additional car to my auto policy in December 2016. In February I inquired about adding my son to the policy, who is a truck driver and...
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I didn't like
  • Liberty is deceptive and teaching agents to be deceptive
  • Bait and switch
  • Liberty and agents are thieves
#1048308
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My house was hit by lightening because comcast never grounded the wire. I had an electrician come to my house to tell me what was going on as I had some things working but many things not. He was the one that determined my cable was not grounded and caused anything...
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Anonymous
Kemmler

Sorry you had so much trouble.But that bit about Comcast not grounding a line is BS. I won't get into theoretical electrical engineering here, but if your dwelling was struck ...

1.0
#1047120
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This company is a joke. I was in an accident last month, first one in over ten years, and they were very unprofessional in how they handled my claim. They lied and told other insurance company that I did not give a statement. They told me adjuster would be calling me...
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1.0
#1042517
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Short Review for April 19, 2017, Pc_service

Liberty Mutual Insurance
#1036644
1.7
Due to privacy I wont name names but I have had supervisors tell me to lie to policy holders get better sales. HR refuses to follow the Federal and state laws. And thier actions are shady.
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Short Review for April 19, 2017, Other

Liberty Mutual Insurance
#1036641
In the time I have been there LMI has purposely lied to employees. The policy holders arent given correct information so policies are messed up. There is cheaper ins elsewhere
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Short Review for February 25, 2017

Liberty Mutual Insurance
#1013494
Disgusted. They paid a claim in error and then cancelled my insurance. Nobody would help me. I have a car I can't drive and my dad is sick. Spent 2 days, 14 hours and talked to 12 people. No resolution.
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Liberty Mutual Insurance Auto Claim Review

Liberty Mutual Insurance
#958833
2.8
I have no complaint about their coverage but their Customer service department needs an overhaul with a quickness!!!! They will be the reason liberty mutual goes under! They are ignorant, misinform customers, rude, lie and just plain don't care! Lucky I can't reach thru the phone and choke them out! Why don't the top dogs do something about it?? Because they don't give a F**k
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After recieving a call explaining that someone file a claim threw my insurance company they took my car. After my car was lost and found it was vandalized. Liberty Mutual called me and from that moment I have been treated like a criminal. My claim was denied and when I...
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1.0
#1022037
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Liberty Mutual auto insurance you see on TV the commercial tout the existence of the so called accident forgiveness. Don't believe it, they won't raise your rate immediately but when you go to renew they'll raise it substantially. My wife was involved in a bump...
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After purchasing a new automobile in 2013 , I contacted Liberty Mutual who had covered my home since 1993 and switched my auto and truck for coverage with them for multi discounts to save on premium costs at that time the savings seemed like a good idea. However after...
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Anonymous
JJ

If your homeowners was canceled, by law you must have been sent a cancellation letter. Your agent should have received notice and contacted you as well, but it appears that di...

#1016433
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This was not a good year for me. I live out in the country and this summer, some young ladies were driving on Hwy 277 South and we were behind them; their tire blew out and not knowing, at the time, hit my rear bumper. Days went by and I noticed a crack and the more I...
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2.5
I liked
  • Price
I didn't like
  • How inefficient this company is
  • Our agent
  • How my credibility to acquire great insurance was ruined
#1004517
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Insurance adjuster not keeping me up to date with what was going on with my claim. I spoke with her supervisor (Elliot), I asked for another adjuster and he tells me that she will handle my claim fine and he would not change adjusters, I asked who his supervisor was...
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Anonymous
Anonymous

That supervisor was wrong, you found many people on this site to talk to. It wouldn't hurt to post the adjuster and supervisors names as well!

1.2
#1002338
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PLEASE ALL AND READ BEFORE YOU SIGH WITH ( Liberty Mutual Insurance Company.) Seems to me your new policy standards are know different then they were in 1987. Thirty years ago! After paying in almost 13 yrs. in premiums prier. Your company covered me for vandalism, and...
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1.0
I didn't like
  • Lack of honesty
  • You screwed me
#996866
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I had a claim open on September 2, 2016. I was assigned to Melvin Evans (1866-823-1053 ext. 12135). He made my experience with liberty mutual unacceptable. He hardly replied my email on time, since my best form of contact was email due to my job, he always wanted me to...
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#994513
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