Liberty Mutual Insurance Auto Claim Reviews

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My wife was hit by a Liberty Mutual policy holder.The driver turned right and jumped into the other lane and hit the side of her car. Two months of fighting with them and they won't pay more than 95%. Why should I foot part of the bill when their driver caused the accident? They initially wanted to deny the claim completely. Poor customer service and not responsive. Just wanted answers to their position that were completely wrong. If you are...
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Please don't ever buy this insurance, having a very very bad customer experience. My car had a collision by a liberty mutual policy holder as that driver was not looking at the road and in fact looking down.In spite of we honking the liberty mutual driver collided head on with my car as he ended driving on the left side of the road instead of staying on the right side. Since its liberty mutuals fault (the liberty mutual policy holder accepted...
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Horrible experience.I dont even know where to start. Im fed up with the rude claims representative. Shes unprofessional and im paying for her mistake. I took her 3 days to approve a supplemental claim but then told me I needed to return my rental car. I explained to her.. I have no car, my car is being repaired and wont be done for another 3 day BC it took her 3 days to approve the supplemental claim,she laughed in my face and stated...Oh well...
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Rear ended my Liberty Mutual Ins customer.State police witnessed accident and confirmed my claim. I believe because other party is a Liberty Mutual customer, as is I, they are unwilling to use original replacement parts even though my car is only 1 year old and less than 10K miles. They are also refusing to pay for my rental while the car was being repaired. I had to constantly fight with this company even though MA laws state otherwise. Just...
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1.0
I didn't like
  • Deceptive claim rating policies
  • Liberty not being honest with me
#861388
I was at a complete stop at a redlight when a liberty mutual customer hit my jeep and took off a mile down the road before they stopped i called the cops and the liberty mutual customer admitted fault but now it has been over 2 months and they r still determining fault.. i mean come on its been long enough i cant believe its been such a nightmare trying to get help and im at a loss i dont know how this can be legal
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