Product: Liberty Mutual Insurance Auto Insurance Clear all filters (0 of 63 reviews match)
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My 24 year old Son who has never even had a parking ticket had a lady turn left in front of him. 100% her fault. His first car, his first accident. The Liberty agent keeps dodging phone calls, only calls back when he knows he's at work. NEVER answers his office phone...
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1.0
Product
Liberty Mutual Insurance Auto Insurance
I didn't like
  • Liberty and agents are thieves
#1402662
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Remember their claim? New car replacement if you're in an accident? If you don't have this then you picked the wrong policy, no they say, you picked the wrong insurance company. This is a total lie and is in fact not the case with liberty. Liberty will replace your car...
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Anonymous
Pissed off customer

Deceptive practices at getting new business and not caring about the customer after premiums paid. Indifferent management and untrained agents; do not care about business at a...

1.3
Product
Liberty Mutual Insurance Auto Insurance
I liked
  • Initial offer of insurance
I didn't like
  • Deceptive practices
#1395239
Reply to reviews
When my aunt sold her car and i was taking care of all her business, I called Liberty Mutual to cancel her auto insurance policy. They refused and said i would have to keep paying on the policy. I told them she no longer has the car. Why should she have to pay for auto...
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Anonymous
Anonymous

If no one pays the premium, I can promise that they will cancel promptly.

1.0
Product
Liberty Mutual Insurance Auto Insurance
#1368989
Reply to reviews
We changed insurance and lost $90,000 due to over charge and cheat of insurance with FEMA. We lost $90,000 in a total of 15 years and would of never known if they didn't drop us because we put a single claim in 15 years. We lost $3000 a year on car insurance then lost...
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Anonymous
JJ

I can't understand anything on this poster's comment other than they are unhappy with FEMA and Liberty!

Product
Liberty Mutual Insurance Auto Insurance
#1326371
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My daughter’s new car was parked ... A Liberty Mutual insured driver hit her car and 5 others. Her car was totaled. Because it was so new we lost out deposit made on it , she had clothes that got ruined ... , we had to pay car payments of a car we no longer had ,...
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1.0
Product
Liberty Mutual Insurance Auto Insurance
#1323662
Reply to reviews
I asked for a quote with lower insurance-(THEY quoted me two times what I'm paying now.When I said it was so high they wanted to switch me to another insurance underwriter that is connected to Liberty Mutual.As I'm reading these reviews, LIberty Mutual does not pay out...
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Anonymous
never again

June ,2018 I sure wish I knew about this site before I called Liberty Mutual for a quote only. I did not order anything and did not sign anything to do with a policy, but they...

Anonymous
Anonymous

They are trying to scam me too. I have been a customer for 17 years. They priced me out and when I cancelled they are trying to get me for mor than a Month fee. Try resolved w...

Product
Liberty Mutual Insurance Auto Insurance
#1296030
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We insured automobiles, homeowners and umbrella policies with Liberty Mutual in June, 2016. All were renewed in June, 2017. We had an $1100 claim and a $1600 claim in late 2016. When 2018 came, they would not renew our auto policy due to claim record. This seemed...
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2.0
Product
Liberty Mutual Insurance Auto Insurance
I didn't like
  • Liberty pioneered bad faith
#1293835
Reply to reviews
Been with liberty since March 2015 till March 2018 every year they increased found another insurance company before policy renewed Ben trying to cancel since March 13 renewed on March 18 took money out of my checking March 18 318.50 got my refund to day 35.00 told me...
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1.0
Product
Liberty Mutual Insurance Auto Insurance
#1261162
Reply to reviews
My husband & I were with Liberty Mutual Insurance for years, up until two days ago. I went to make a payment, greeted by a very unprofessional & arrogant Rep on the phone. Instead of helping me she suggested I take my payment & go get an Insurance policy somewhere else.
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Product
Liberty Mutual Insurance Auto Insurance
#1258207
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Car that was less than five months old and less than 1500 miles was rear ended by a Liberty Mutual policyholder. Liberty Mutual hassled with the body shop over running a pre and post computer scan as recommended by the manufacturer for collisions. LIberty Mutual...
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Anonymous
William

This complaint is too long to fully read but I don't understand how someone else's insurance policy dictates your repairs...who is your insurance company and what have they do...

1.0
Product
Liberty Mutual Insurance Auto Insurance
I didn't like
  • No help by contracted adjuster
  • Deceptive claim rating policies
  • You screwed me
#1232120
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