Product: Liberty Mutual Insurance Customer Care Clear all filters (0 of 12 reviews match)
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Years ago, African Americans were complaining about "code words," that were blatantly racial in nature. Todays insurance ads, e.g., Liberty Mutual, are full of code words. Words and phrases like, "no medical exam necessary," "the coverage you deserve," "you cannot be...
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Anonymous
Anonymous

OK...

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Liberty Mutual Insurance Customer Care
#1405748
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Liberty Mutual Insurance - Worst experience for my business.

After i specifically told the company NOT to complete autopayments, they did. So, I am furious trying to get my money refunded. I left a message and I have not heard anything or from anyone. I am planning to cancel.
1.0
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Additional Fees
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
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Liberty Mutual Insurance Customer Care
#1380784
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In the last year my premiums have gone up $400.00. I spoke with an agent. She was not helpful what so ever. I asked to speak with a supervisior, she said she would pass on my request. I never heard from anyone. I answered the e-mail on my experience with my agent. I...
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Anonymous
InSearchforyetanother company

It's a nightmare all over again. Liberty in particular and all insurance companies in general CAN raise our premiums without ANY of OUR FAULTS or DOING. They have citizens' ba...

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Liberty Mutual Insurance Customer Care
#1354580
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My mother told me that Liberty was not gonna cover me through June 2018, and thats ok, I'm old enough to where I need to get me own coverage... but she also told me that Liberty won't cover my mom and dad either after June 2018, and I'm like what? if I'm off coverage,...
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Lakewood, New York
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Liberty Mutual Insurance Customer Care
I liked
  • Last rep i talked to
#1244667
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I have been dealing with Liberty Mutual for over a month.I have been the individual to do every single action; duties which are their jobs. They have never reached out to communicate with me and I have had repeated phone calls getting different information every time....
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Liberty Mutual Insurance Customer Care
#968751
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Liberty Mutual Insurance Customer Care Review

Everything is okay until you have a claim, both Libery Mutual and Safeco know the program and are pros at making sure they will *** you at payout time, very tired of their claims and no or poor Customer Care, they actually use those words, Customer Care, really, seriously?
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Liberty Mutual Insurance Customer Care
#897411
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Liberty Mutual insurenc should be investigated by the federal government. They harassment is overwhelming. This company does everything they can to stop your benefits. Once you get thru the disability process with the government, they still continue to pressure you...
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1.0
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Liberty Mutual Insurance Customer Care
#874070
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After 8 years as a loyal customer and calls to discuss why my rates were increasing, and being told there was nothing they could do, i have learned that I am ENTITLED to one rate re-evaluation per year! I had to keep insisting that i wanted to speak to a...
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2.4
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Liberty Mutual Insurance Customer Care
#857073
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The adjuster Andrew dewhirst. Came to my home. With a roof inspector that he hired to inspect. The property Several homes in our area have been damaged buy the storm. All the. Folks getting repairs are not insured buy liberty mutual And the ones that aren't...
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Anonymous
Anonymous

We received the same experience by the Andrew. Unfair insurance practices. Other homeowners must come together to consider class action suit.

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Liberty Mutual Insurance Customer Care
I didn't like
  • Deceptive practices
  • Liberty not being honest with me
#685389
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Liberty Mutual treated me with total lack of respect and spent more time and effort trying not to pay my claim then just having to spend $175 to fix my car properly. It is well know among body shops that their appraisers want shops to not fix cars properly in order to...
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1.5
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Liberty Mutual Insurance Customer Care
#649397
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