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My wife was hit by a Liberty Mutual policy holder. The driver turned right and jumped into the other lane and hit the side of her car.

Two months of fighting with them and they won't pay more than 95%. Why should I foot part of the bill when their driver caused the accident? They initially wanted to deny the claim completely. Poor customer service and not responsive.

Just wanted answers to their position that were completely wrong.

If you are involved in accident and the policyholder is with this company, wait for the police to file a report, even if it could take hours for them to come, it will save you time and money fighting Liberty Mutual. Very disappointed in Liberty Mutual.

Reason of review: Problems with payment.

Location: Englewood, Colorado

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