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3/30 12:30AM CAR STOPPED FUNCTIONING AFTER DRIVING THROUGH A PUDDLE. CALLED INSURANCE COMPANY, WAITED 2H30MINS FOR TOW. TOW COMPANY WAS NOT ABLE TO TOW VEHICLE TO REQUESTED AUTOBODY SHOP BECAUSE IT WAS CLOSED.

3/31 HAD VEHICLE TOWED TO MERCEDES BENZ IN UNION AT OWN COST.

4/2 VEHICLE DIAGNOSED BY MERCEDES BENZ. REQUIRES ENGINE BE REPLACED

4/3 11:55AM FILED CLAIM WITH INSURANCE COMPANY, AND REQUESTED VEHICLE BE REPAIRED AT THE MERCEDES BENZ. LIBERTY MUTUAL REQUESTED VEHICLE BE SENT TO THEIR OWN APPROVED REPAIR SHOP.

4/3 5:00PM CONFIRMED WITH BENZ DEALERSHIP, APPROPRIATE DOCUMENTATION AND PHOTOS HAVE BEEN SENT TO LIBERTY MUTUAL INSURANCE ADJUSTER.

4/4 CONFIRMED WITH INSURANCE ADJUSTER, REQUIRED DOCUMENTATION HAS BEEN RECEIVED, HOWEVER, SINCE THE VEHICLE DID NOT GO TO AN AUTHORIZED REPAIR SHOP, THE APPRAISER IS UNABLE TO GET TO VIEW THE VEHICLE FOR ANOTHER 5 DAYS. WAS INFORMED THE CLOSEST REPAIR FACILITY IS ONLY 2.5 MILES AWAY FROM THE MERCEDES BENZ DEALERSHIP THE VEHICLE IS CURRENTLY AT.

IF THE VEHICLE WAS TOWED FROM MERCEDES BENZ TO THE LIBERTY MUTUAL AUTHORIZED REPAIR FACILITY IT WOULD BE APPRAISED TODAY. REQUESTED TO HAVE THAT APPRAISER DRIVE 2.5 MILES TO AUTHORIZE REPAIRS ON MY VEHICLE.

WAS INFORMED THAT THEY COULD NOT DO THAT, AND THE SOONEST THEY WOULD BE ABLE TO VIEW THE VEHICLE WOULD BE 4/9/2014.

INFORMED LIBERTY MUTUAL THAT THIS IS UNACCEPTABLE, I DO NOT HAVE RENTAL CAR COVERAGE, AND THIS DELAY IS OF NO FAULT OF THE DEALER, BUT, IT IS THE FAULT OF LIBERTY MUTUAL, AS THEY FIRST REQUESTED THE VEHICLE GO TO A CLOSED AUTO REPAIR FACILITY, A&M IN JERSEY CITY. TOW TRUCK WOULD NOT DELIVER THE VEHICLE TO THIS REPAIR SHOP, AS THE SHOP WAS CLOSED.

LIBERTY MUTUAL REQUESTS VISUAL OF DAMAGE TO VEHICLE, EVEN THOUGH THEY HAVE BEEN PROVIDED WITH PHOTO'S, DIAGNOSTIC, AND HAVE SPOKEN TO THE EXPERT AT MERCEDES BENZ THAT THE ENGINE OF THE VEHICLE NEEDS TO BE REPLACED.

WAS INFORMED BY DENISE THAT EVEN THOUGH THIS DELAY IS THE FAULT OF LIBERTY MUTUAL THEY WILL NOT COVER A RENTAL VEHICLE, BECAUSE THE POLICY DOES NOT COVER RENTAL CAR COVERAGE. DENISE THEN INFORMED ME THAT ACCORDING TO MY POLICY, "LIBERTY MUTUAL HAS UP TO 30 DAYS TO INSPECT OR APPROVE/DENY A CLAIM.

Review about: Liberty Mutual Insurance Auto Insurance.

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Anonymous
Dallas, Texas, United States #801985

Why?Would your Mercedes Benz need a complete engine after only driving thru a Puddle.Now that is the crazies thing i have ever heard of.Their has to be other problem with the Mercedes Benz that you are not being completely honest about.Alson what is the year of this Mercedes Benz.I fail to believe that a Mercedes Benz will just stop running because of a Puddle.There has to be more to this post than you are stating.

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