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Years ago, African Americans were complaining about "code words," that were blatantly racial in nature. Todays insurance ads, e.g., Liberty Mutual, are full of code words. Words and phrases like, "no medical exam necessary," "the coverage you deserve," "you cannot be...
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Company wrote 0 private or public responses to the review from Nov 22.
Anonymous
Anonymous

OK...

#1405748
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My 24 year old Son who has never even had a parking ticket had a lady turn left in front of him. 100% her fault. His first car, his first accident. The Liberty agent keeps dodging phone calls, only calls back when he knows he's at work. NEVER answers his office phone...
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Company wrote 0 public responses to the review from Nov 17.
1.0
I didn't like
  • Liberty and agents are thieves
#1402662
Reply to reviews
The phone based salesman failed to provide accurate information of the deductibles for our account. Not all deductibles were set up at the thousand dollar deductible we had been quoted. Named storm and hail damage deductibles are at 5% of insured value. Well over 8000...
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Company wrote 0 public responses to the review from Nov 16.
#1401891
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Remember their claim? New car replacement if you're in an accident? If you don't have this then you picked the wrong policy, no they say, you picked the wrong insurance company. This is a total lie and is in fact not the case with liberty. Liberty will replace your car...
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Company wrote 0 private or public responses to the review from Nov 06.
Anonymous
Pissed off customer

Deceptive practices at getting new business and not caring about the customer after premiums paid. Indifferent management and untrained agents; do not care about business at a...

1.3
I liked
  • Initial offer of insurance
I didn't like
  • Deceptive practices
#1395239
Reply to reviews
1) Liberty Mutual sold me coverage for my trailer, then accepted my increased valuation to cover the professional installation of a custom photovoltaic system for $2,100, plus $1,250 for the tow package, and some other significant valuations I’d forgotten during the...
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Company wrote 0 private or public responses to the review from Oct 23.
Anonymous
The same pissed off customer

agree, deceptive policies. Problem with the Legislatures who gave a FREE REIGN to INSURANCE COMPANIES without ANY CONTROL on PREMIUMS and conditions for increasing premiums on...

1.3
I didn't like
  • Not very professional questionable business practices
  • Lies
  • Liberty is deceptive and teaching agents to be deceptive
#1387510
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If I could I'd give them a ZERO! First home claim in 35 years. I've insured my 2 homes 5 cars and umbrella with Liberty and the treatment is absolutely horrendous. Seems that the CEO and other executives save money by charging us higher premiums and paying out little....
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Company wrote 0 private or public responses to the review from Oct 19.
Anonymous
Faceless Feel

It's too late ! One more pissed off customer. It's the Insurance Companies' market. We may have other companies to choose, but with the same end-result. No controls over them ...

Anonymous
jj

You are right I can't give an expert opinion without all of the facts. This would include all estimates, loss location, carpet sample, receipts, mold report and so on. What I ...

1.0
I didn't like
  • Worst company to have a claim with
#1385441
Reply to reviews
I had sewage back-up loss on September 8, 2018.I had purchased sewage back-up insurance, some thought it was covered, right? WRONG! This scam of a company goes out of their way to come up with bs reasons to deny your claim. They sent TWO adjusters to my home, and both...
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Company wrote 0 private or public responses to the review from Oct 17.
Anonymous
jj

Sudden and accidental damage is usually covered that is not covered is usually covered under your policy and sewage back-up is covered if you have a the endorsement, which usu...

1.1
I liked
  • That there are other alternatives to liberty mutual insurance
I didn't like
  • Not living up to promises made
#1384447
Reply to reviews
I had a pipe break in my house resulting in my kitchen, dining room, and entryway to be torn apart. I did not want the expense of tearing my house apart and rebuilding it but the claim adjuster said not to worry about it, liberty mutual would pay to tear it apart. He...
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Company wrote 0 private or public responses to the review from Oct 16.
Anonymous
jj

You stated that they said it would be covered and appears your contractor was higher than their estimate of damage, why don' t you see if they have a suggestion of a contracto...

1.6
I liked
  • That there are other alternatives to liberty mutual insurance
I didn't like
  • Not living up to promises made
#1383364
Reply to reviews
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Liberty Mutual Insurance - Not your friendly insurance co

In August of this year I had an accident at work. Liberty Mutual is the company that provides wc for united rentals. The doctor recomended surgery 3 weeks ago. Ashley(nures manager) and Pam(case manager) are useless employees. They have not returned my phone calls or updated me in any way as to when the surgery will happen. Very unprofessional.
Company wrote 0 private or public responses to the review from Oct 16.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1383109
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Contact Liberty Mutual Insurance

Mailing Address:
Liberty Mutual Insurance Company
175 Berkeley Street
Boston, MA 02116
USA
Phone:
(888) 398-8924
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Liberty Mutual Insurance Products and Services

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Liberty Mutual Insurance - Worst experience for my business.

After i specifically told the company NOT to complete autopayments, they did. So, I am furious trying to get my money refunded. I left a message and I have not heard anything or from anyone. I am planning to cancel.
Company wrote 0 private or public responses to the review from Oct 13.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1380784
Reply to reviews