Not resolved

auto caught on fire 11/29 on major freeway

LM can't find it. There late in pm of date

Agent had me looking of street

Towing co they gave, does not exist

Can it get any worse?

Customer for over 18yrs. Will look for another provider

The intake rep was great, named Paul. The agent assigned, Ernie Hinds, lousy. Not customer friendly.

The operator, Sarah, I talked with twice on Wed, was extremely helpful.

She tried very hard to get me to someone that could help.

Talked with Ernie Wed, left two messages, has not returned at this time.

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