1 comment

In January I started a new job where I got a discount using Liberty Mutual. At the end of January we had a very bad blizzard, and while driving to work I hit a large patch of black ice and the truck slid into an irrigation ditch.

I called the insurance company right away and told them what happened. They gave me a rental car, and a week later called me to tell me that my claim was being sent to a "special claims department". At that point my credit had gotten decent enough that I got a loan for enough to pay the truck off. Two weeks later they called again to tell me that my truck was drivable I needed to get it off of the lot that they had taken it to. I informed them that it wasnt drivable, when they were towing it out of the ditch liquid was pouring out of the back axle. They told me ok, we'll leave it there until we can have it looked at.

Two more weeks later and the car rental company calls me to tell me that the insurance company stopped paying for my rental car, that I have to bring it back or they'll report it stolen, and that they billed me $200 for the week that the insurance company didn't pay for it. I called the insurance company and complained, so they paid the $200 but wouldn't extend my rental. I had to use the money that I got to pay off the truck to buy a second vehicle.

Two more months go by without any information from them, I have to call every week to check on any updates. I get the same answer "we're investigating it", essentially, dont call us we'll call you.

After just over three months, they sent me an email saying that they denied my claim because I didnt have enough insurable interest on the vehicle "title wasnt in my name". Not only that, but they call me the Monday after and tell me to come pick up my truck, and to bring a cashiers check or money order for $800... They are charging me a storage fee for the three months that they had it in their lot... This company is the most shady company that I have every dealt with, and believe me, I deal directly with Microsoft...

Monetary Loss: $5000.

Had an Experience with Liberty Mutual Insurance?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Santa Rosa, New Mexico, United States #12802

Called the Dept of Insurance of whichever state you are in and make a formal complaint.

They are the overseeers of insurance companies.

I would jump on this right away. Insurance company did not do their job properly.

You May Also Like

Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Liberty Mutual Insurance - Bad Faith Company Liberty Mutual Insurance "My husband is a Dentist in Bernville, PA. On June 23rd of last year we arrived at our place of business to find out that it had been destroyed by..." Read more Liberty Mutual Insurance - 2 weeks since the accident , still no rent car! Liberty Mutual Insurance "My 20 year old son and 3 of his friends took my car to go from Ft Worth to Galveston. Before they could even get there, a lady hit them..." Read more Liberty Mutual Insurance - Their claim about not raising your rates if you have claim is BS Liberty Mutual Insurance "So my drainpipe failed in a 90 year old house and they paid $1000 for the plaster repair. They then raised my rates by $500 a year on my homeowners..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more Oceans6 - Racially harassed by this sleaze-bag you employ Oceans6 "Truck parked illegally at McDonalds so I tell the guy in the pics that the truck shouldn't be parked there. He started up by telling me to go back to..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Gutter Helmet - Great so far Gutter Helmet "Purchased home in Jan 2017 with gutter helmet already installed. Had a few issues with water runoff and icicles. After reading the warranty and looking on line, found that the..." Read more